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SRP – Root Cause Analysis

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Background:

  • Previous RCA efforts resulted in inconsistent data gathering which hindered investigations
  • Few RCAs were completed compared with the number reported
  • Budget allowed for only 4-6 weeks of outside support

Process Results:

  • Collaborated with internal resources to build the formal process flows.
  • To ease training and implementation, the process was fully integrated into training materials and RCA toolset/forms
  • Created an easy to use incident tracking document
  • KPIs are generated automatically without additional user input

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